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Returns and Credits: Fast and Flexible
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Delivery Shortages and damaged items must be reported within 48 business hours of delivery.
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Palace statement periods close on the 25th of each month. Credit requests are processed after
all necessary research is completed to determine credit value; credit will appear on the next
EOM Statement. Call Customer Service at 831-476-3815 for instructions on how to get your
return picked up.
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| 1-30 days |
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Palace offers a full refund on all items* from our
Full Line Annual Catalog returned within 30 days of original order on
order-errors, damages and mis-ships. All packing materials must be complete
and included and item in resellable condition; for damaged or defective items, all
packing materials must be complete.
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- *Machines, furniture and electronic equipment require complete packaging
and paperwork for return, and may be subject to unique return requirements and restocking fees. Please
check with customer service for more information on your specific situation.
- *Items requiring assembly are non-returnable once assembled.
- *Custom items are non-returnable.
- *For special order items from outside our full-line catalog, return privelages
vary; please call customer service for information.
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| 31-60 days |
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Palace offers an 85% refund on all undamaged and resellable items
from our Full Line Annual Catalog returned after 30 days
but within 60 days of original order. For order-errors and mis-ships,
all packing materials must be complete and included and item in resellable
condition. Defective items older than 26 days fall
under manufacturer's warranty; please refer to your warranty information.
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| 60+ days |
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Palace can offer no refund on items from our full-line catalog
beyond 60 days from original order.
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