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Can Palace really compete with Superstores and Mail Order Houses?

Many superstores and mail-order suppliers require you to buy in BULK to save even a little money. They often have limited selections, or sell “contract quality” products that have less volume, smaller package counts or shorter lifespans. Watch out for “packs” of pens that only have 10 instead of 12; or economy cartridges that have less ink in them. Look for manufacturers list prices – catalogs that don't show the list price may in fact be giving very little discount; – and in some cases, may be charging MORE THAN LIST! They may offer blowout pricing and “free delivery”, but may also be “making up the difference” with “handling charges” and “freight”. We try to be better than that.

Palace belongs to an international organization of independent dealers who pool their buying power – we now have billions of dollars in buying leverage with many major manufacturers and wholesalers.

Palace strives to offer high quality products at fair prices. Where economical alternatives are offered, our packaging and catalogs are clearly marked for your convenience. And we always show the list price for your comparison. Palace rarely charges freight; usually only if we are special-ordering products for you from an out-of-state vendorthat charges freight. And that's rare.

No single retailer, superstore or mail-order company has the lowest price on every single item, every day – just open the catalogs and compare. But you are guaranteed fair and competitive prices from Palace – and all the benefits of personalized customer service and local ownership to boot!

Does Palace deliver?

Yes! Every day, with our own fleet of trucks. Our delivery area covers Santa Cruz County to North Monterey County, San Benito County and South Santa Clara (including Morgan Hill and Gilroy.) In some cases delivery may be via UPS.

Is there a delivery charge?

Delivery is FREE on orders over $50. On orders under $50, there may be a delivery charge of $5. Certain OVERSIZED items like fire files, furniture or truckload orders may require delivery, assembly or installation fees. Please speak with your account representative for details.

What's my discount? What's my price?

First check your CONTRACT CATALOG. This is a slim, discount-priced volume that comes out about twice a year. It lists the TOP 3000 commonly used items and shows the LIST PRICE and your DISCOUNTED PRICE. In most cases, additional savings can be enjoyed by purchasing in greater quantity – check the catalog.

Your company or organization may also have additional discounted pricing and special items CONTRACTED through Palace Commercial Sales – in addition to the CONTRACT CATALOG. Call customer service for more information.

Next is the ANNUAL FULL-LINE catalog, about the size of a phone book. It has 25,000 items in it and all are listed at manufacturer's suggested list price. Note the bottom of each page in the catalog – list prices are subject to change. This catalog is printed annually and every effort is made to get accurate information from manufacturers during production, but manufacturers re-assess their prices at least every quarter. Palace Commercial Sales discounts off the current list price with a variable matrix. Some items are as much as 30 and 40 percent off. Others – like machines, appliances and information technology products – may be "net" items with a limited discount. To confirm a specific item, call customer service.

Does my company get the same pricing in the store that we get through your commercial sales division?

Our Commercial Sales Division functions seperately from our retail stores. Your account representative can do market research, negotiate with wholesalers and manufacturers, and make product comparisons and substitution recommendations. Your Commercial Sales representative knows your company's buying habits and history, and manages needed custom pricing and services. Use the commercial sales division as your resource for streamlining your purchasing procedures, facilitating capital expenditures, recommending furniture and ergonomic solutions, and more!

For your convenience, our stores offer Every Day Low Prices (EDLP) on thousands of office products. They also feature in-store and manager's specials. Purchases placed on your account in the retail store will receive this pricing; non-EDLP items or otherwise marked down, clearance or sale items will receive a courtesy discount off the current list price. However, we cannot offer discounts on top of discounts.

How do I return an item?

If you purchased your item in one of our retail locations, please return your product to a retail outlet with your receipt.

If you purchased your item from the commercial sales division, please fill out the return form on our web site. If you are having problems submitting the return form please contact customer service at: 831-476-3815 / fax: 831-476-4036 toll free: 1-888-637-5373 / fax: 1-888-637-0246. Your account manger or customer care representative will take care of scheduling drivers to come pick up your return item. The driver will pick up the item with your next delivery, or in 7 working days, whichever comes first. Once the item is received back into our warehouse, the credit will be placed against your account, and appear on the next statement. Statements close on the 25th of each month. In a nutshell, Palace can offer refunds on returned items for a period of 30 days, if all packaging materials are included

Can Palace recycle my printer cartridges?

Palace partners with General Ribbon Corporation (GRC) to ensure that your printer cartridges stay out of the landfills. Whether laser, inkjet or ribbon cartridge, GRC will either remanufacture the cartridge for resale, or be sure the raw materials get recycled and reutilized by other industries. A print technology specialist, GRC properly disposes of unique materials like toners, inks and dyes.

Palace sells GRC quality remanufactured printer cartridges, designed to meet or exceed the original manufacturer's own quality standards – 100% guaranteed!

Whether you use original equipment cartridges or aftermarket, anytime our drivers are on location for a delivery, feel free to request a pick up of your empty printer cartridges.